Having just spent what feels like hours listening to a voice
assuring me that my “call is important” whilst hanging on for the absolute privilege
of speaking with someone concerning something which I pay for, I wonder if rose
tinted memories are affecting my brain. Certainly the multiple choice answering
systems – “you now have another 7 choices”- did not exist in the 50s and 60s
but am I wrong in my recollection that one used to speak with real people who
seemed to be able to deal with whatever was the query? Whilst I can remember
endless irritation caused by my ear slowly melting while chunks of my life
drift away, I don’t remember it becoming a problem until the 80s or
thereabouts.
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